Terms of Service

These Terms of Service (the “Terms”) are an agreement between Chainvara (the company is being registered; its legal name, address and registration number will appear here once registered) (“Chainvara”, “we”) and the organization that creates an account (the “Customer”, “you”). They govern the website, the console, the API, the SDKs, the co-signer and every related software we provide (the “Service”).

The Service is for businesses only. The person who accepts these Terms confirms that they are authorized to bind the organization. By creating an account or using the Service, you accept these Terms, the Acceptable Use Policy, the Privacy Policy and the Data Processing Addendum, which form part of them.

Chainvara is software to operate digital assets: wallets on supported blockchains, policies and multi-approval, screening, Travel Rule messaging, payouts, reconciliation, reporting and an API. Chainvara is a technology provider. We are not a bank, a payment institution, an exchange, a broker or an investment adviser; we do not hold fiat money for you and give no investment, legal or tax advice.

Keys are generated and protected by Chainvara's vault according to the key mode you choose for each wallet. In “single” mode, the vault holds the whole key and signs only what your policy and approvers allowed. In “split” and “MPC” modes, a share is held by the co-signer you run, so no transaction can be signed without it. You choose the mode, and you should understand the difference before holding significant value.

We may change, add or retire features. When a change removes something material you use, we tell you at least 30 days in advance, except where security or the law requires a faster change.

You are responsible for everything done with your account, your users and your API keys: invite only people you trust, give them the least access they need, enable two-factor authentication, keep API keys and webhook secrets confidential and revoke them when no longer needed.

If you run a co-signer or export a recovery kit, keeping it running, backed up and secret is your responsibility: we cannot restore a share we never held. Chainvara will never ask you for a password, a private key or a recovery phrase.

Tell us at once through the chat or by email if you believe an account, a key or a device has been compromised.

You alone decide which transactions to request and approve, with whom, and why. You are solely responsible for your activity and for complying with the laws that apply to it, including licences or registrations your business requires, the identification and screening of your own customers (KYC/AML), sanctions, the Travel Rule, consumer protection and taxes.

Screening, risk scores, simulations, address checks and alerts are tools that help you decide; they can be incomplete or wrong, and they never replace your own judgement or obligations.

You confirm that you have the right to provide the data you put into the Service, including your customers' and counterparties' personal data, and that you inform those people as the law requires.

Blockchain transactions cannot be reversed. Check every destination, network and amount before approving. We execute only what your policy and your approvers allowed; once broadcast, a transaction is in the hands of the network.

Network fees are paid from your wallets. Confirmation times depend on the network. We are not responsible for the operation, forks, outages, congestion or failures of blockchains, smart contracts, bridges, stablecoin issuers, exchanges, staking providers or other third-party protocols, nor for the value of any digital asset.

Plans, limits and prices are listed on the pricing page. Paid plans are billed in advance for periods of 30 days and paid in crypto to the address shown on the invoice, at the exact amount quoted.

Seven days before a period ends we send a reminder. If the next period is not paid, your organization moves to the free Sandbox plan three days after the period ended; your data is kept and paying again restores your plan.

Fees are non-refundable except where the law requires otherwise. We announce price changes at least 30 days before they apply to you; they apply from your next period.

We operate, monitor and secure the Service and work to keep it available at all times; its live state and history are public on the status page. Planned maintenance is announced in advance when it may interrupt the Service.

Apart from a service-level agreement signed separately (Enterprise), we do not guarantee that the Service will be uninterrupted or error-free. Support is available through the chat on the website and in the console, and by email.

You can stop using the Service at any time. We may suspend access, entirely or in part, if a payment is overdue beyond the grace period, if we reasonably believe the Service is used in breach of these Terms or the Acceptable Use Policy, if there is a security threat, or if a law, a regulator or a court requires it. Unless the law or the risk prevents it, we tell you why and how to resolve it.

Before leaving, you can export your data from the console (reports, audit trail, recovery kit). On request, we then delete your organization's data, except the records the law requires us to keep (for example, audit and approval records kept for anti-money-laundering purposes).

We process personal data as described in the Privacy Policy. For personal data we process on your behalf (your customers, counterparties, Travel Rule data), the Data Processing Addendum applies and you are the controller.

The Service, its software and its documentation belong to Chainvara and its licensors. During your subscription, we grant you a non-exclusive, non-transferable right to use them for your internal business. Your data remains yours. Suggestions you send us may be used freely to improve the Service.

Each party keeps the other's non-public information confidential and uses it only to perform these Terms, except where disclosure is required by law.

The Service is provided as described in its documentation. To the extent the law allows, we give no other warranty, express or implied, including fitness for a particular purpose.

We are not liable for losses resulting from your decisions, your instructions or approvals, the acts of your users or customers, compromised credentials, devices or co-signers outside our control, third-party services and blockchains, or changes in the value of digital assets.

Neither party is liable for indirect or consequential losses such as lost profits, revenue or data. Each party's total liability under these Terms is limited to the fees you paid for the Service in the 12 months before the event that caused the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence or wilful misconduct.

You will defend and indemnify Chainvara against third-party claims arising from your use of the Service in breach of these Terms, of the Acceptable Use Policy or of the law, including claims by your own customers.

We may update these Terms. For material changes we notify you by email or in the console at least 30 days in advance; continuing to use the Service after that date means you accept them. If you do not accept them, you may stop using the Service before they apply.

These Terms are governed by the laws of France. Disputes that cannot be resolved amicably are submitted to the competent courts of Paris, unless mandatory law provides otherwise.

Chainvara · support@chainvara.com